Frequently Asked Questions

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What is a food B2B platform? -

A B2B food platform allows distributors and manufacturers to manage their orders, invoices and payments online with their customers (restaurants, grocery stores, convenience stores, cafeterias).

With WEGOTRADE, these exchanges are centralized and automated, reducing costs and increasing efficiency.

Who already uses WEGOTRADE? +

More than 21,000 businesses in Canada use WEGOTRADE, including manufacturers, distributors, restaurants, grocery stores and retailers.

Each year, over $1 billion in orders are processed on the platform.

What is the difference between the WEGOTRADE Marketplace and the white label version? +
  • Marketplace WEGOTRADE : Your products are visible to an existing community of thousands of active food retailers.

  • White label :You get your own private B2B platform, customized to your image, with all the WEGOTRADE features.
How does WEGOTRADE integrate with my ERP or accounting system? +

WEGOTRADE offers ERP connectors (SAP, QuickBooks Online, Acomba, Sage, etc.) that automate:

  • Orders → invoices → payments
  • Synchronization of prices, products and customers
  • Zero double entry and fewer errors
What concrete benefits does WEGOTRADE offer? +
  • Reduction in administrative costs (up to 70%)
  • Increased customer retention
  • Increased sales through recommendations and targeted promotions
  • Optimization of representatives’ (WEGOSell) and delivery drivers’ (WEGODeliver) work
Are my clients already on WEGOTRADE? +

Yes, in most cases. Thousands of restaurants, grocery stores and convenience stores already use the platform, which facilitates onboarding and accelerates deployment.

How long does it take to get started with WEGOTRADE? +

The setup is quick and supported by our team.

You can start with the essential features and add ERP modules or integrations as you grow.

Is WEGOTRADE reserved for the food industry? +

No. The platform is used by distributors and manufacturers in several sectors, including plumbing, sports and leisure, textiles, packaging and many others. 

Can we keep our own branding? +

Yes. With the white label version, you get your own B2B platform, customized to your brand.

How does WEGOTRADE integrate with our ERP? +

Via connectors and APIs: products, customers, orders, invoices and payments.

What about sales representatives and delivery drivers? +

All WEGOTRADE modules are available, regardless of the industry:
WEGOSell for sales representatives, WEGODeliver for delivery drivers and WEGOPay for payments.

Who can sell on WEGOTRADE? +

WEGOTRADE is the leading B2B platform for the food and CPG industry, intended for manufacturers, distributors and brokers.
Elle est reconnue pour optimiser les processus des moyennes et grandes entreprises, tout en étant adaptée aux PME grâce à une plateforme évolutive. 

Which buyers use WEGOTRADE? +

Over 21,000 businesses in Canada already order through WEGOTRADE, including:

  • Food service: restaurants, cafes, cafeterias, caterers
  • Retail trade: grocery stores, convenience stores, supermarket chains and various retailers
  • Independent businesses, franchisees and corporate groups

By joining WEGOTRADE, your products become immediately visible to a vast community of buyers.

How do my customers place orders? +

WEGOTRADE's greatest strength is its mobile application.
Your customers can download it for free from the App Store or Google Play, or order via a simple and efficient web interface.

 

 

Should I develop my own B2B platform? +

No. WEGOTRADE is a turnkey, scalable and constantly updated solution to meet market needs.

Does WEGOTRADE integrate with my ERP? +

Yes. WEGOTRADE offers complete ERP integration to synchronize:

  • Customers, products and price lists per customer
  • Orders, invoices and payments

This eliminates repetitive manual data entry and improves operational efficiency.

How long does it take to get started? +

The setup is quick and supported by our team, including:

  • Product and catalog configuration
  • Customer setup and pricing agreements
  • Definition of delivery schedules
  • Activation des modules optionnels (paiement en ligne, représentants, livreurs)
What is the difference compared to a regular online store? +

A standard e-commerce store is not designed for food and CPG B2B businesses.
With WEGOTRADE, you benefit from specialized features:

  • Customer-specific price lists
  • Customized delivery schedules
  • Automatic order recommendations
  • Complete cycle order → invoice → payment
  • Mobile applications adapted for food service and retail
  • Tools for your entire community: customers, sales representatives, delivery drivers, and customer service agents

Only WEGOTRADE brings together all the players in your supply chain on a single platform.

Are my clients already on WEGOTRADE? +

In most cases, yes.
Thousands of restaurants, grocery stores, and retailers already use the platform, allowing your products to be ordered today by your current customers and new B2B prospects. 

Can I customize the experience for my clients? +

Yes. You can offer:

  • Custom price lists and promotions
  • Order reminders based on their delivery schedule
  • Complete history of orders, invoices, and payments
  • Your logo, your colors, and your visual identity in white label
  • Your own custom applications on the App Store and Google Play
What is a white-label B2B platform? +

A white-label B2B platform is an existing technology solution that you can customize to reflect your brand.

With WEGOTRADE, you get a platform branded with your name, logo, and colors, without your clients knowing it's powered by our technology.

What’s the difference between a B2B marketplace and a white-label B2B platform? +
  • B2B marketplace: several manufacturers, distributors and retailers share the same space to buy and sell.

  • White label platform: you are the sole seller, and the platform is reserved exclusively for your customers, under your own identity.
How long does it take to deploy a white-label WEGOTRADE platform? +

Implementation is quick since the technology is already ready.
Depending on your needs, your platform can be deployed in a few weeks, much faster than a custom development project. 

Are mobile apps included? +

 Yes. With WEGOTRADE white label, your customers get your own apps on the App Store and Google Play, fully customized to your brand image. 

Will my platform evolve over time? +

 Absolutely. All new features developed for WEGOTRADE are automatically integrated into your platform, ensuring continuous evolution without additional investment. 

What is WEGOSell? +

 WEGOSell is a mobile application designed for B2B representatives. It allows them to manage clients, place orders and view purchase histories. 

Who is WEGOSell for? +

WEGOSell targets food and CPG manufacturers and distributors with field sales teams.

Does WEGOSell integrate with my ERP? +

 Yes. WEGOSell synchronizes with WEGOTRADE and can be integrated with your ERP or accounting software to automate orders, invoices and customer data. 

Does WEGOSell work on my mobile device? +

Yes. WEGOSell is available on iOS and Android, making it compatible with the vast majority of mobile devices.

What is WEGODeliver? +

WEGODeliver is a mobile application integrated with the ERP, designed for B2B delivery drivers. It centralizes the management of visits, deliveries, returns, on-site invoicing and digital proof of delivery.

Who can use WEGODeliver? +

Distributors and manufacturers with an internal delivery fleet, as well as any company making direct-to-store deliveries (DTD).

Does WEGODeliver integrate with my ERP? +

Yes. WEGODeliver synchronizes with WEGOTRADE and can be integrated with your ERP or accounting software to automate orders, invoicing and customer data management.

 
Does WEGODeliver work on my mobile device? +

Yes. The application is available on iOS and Android, making it an ideal solution for mobile delivery management.

Can I integrate WEGOTRADE with my current ERP? +

Yes. We offer connectors for major ERP and accounting systems, as well as custom integrations.

Which ERPs and accounting systems are compatible with WEGOTRADE? +

WEGOTRADE is compatible with SAP S/4HANA, SAP Business One, SAP Ariba, QuickBooks Online, Sage Business Cloud, Sage 50, Sage 300, and several others.

My ERP isn’t listed. Can it be added? +

Yes. Several options exist to integrate your ERP or accounting system via the WEGOTRADE APIs.

We are a software vendor, can we develop an integration with WEGOTRADE? +

Yes. We can give you access to the WEGOTRADE APIs and support you in developing your ERP connector.

Does WEGOTRADE integrate with all versions of QuickBooks? +

Yes. Integration is available with QuickBooks Online. For QuickBooks Desktop, contact us to discuss a custom integration.

Which processes are automated with QuickBooks Online? +

Orders, invoices, payments and customer management are fully synchronized for a seamless B2B experience.

Does the integration require development? +

No. A native connector is available for QuickBooks Online, easy to activate, with full support from our team.

Does the integration work with both SAP S/4HANA Private and Public? +

Yes. WEGOTRADE integrates with both environments, offering a flexible B2B commerce solution connected to SAP.

Can the integration be customized to our SAP processes? +

Yes. The integration is fully adaptable to your business rules and SAP processes.

 
Does the integration require custom development? +

No. We offer ready-to-use SAP connectors, with customization options as needed.

How does pricing work? +

WEGOTRADE pricing is based on:

  • The selected plan (Basic, Advanced, or Enterprise)
  • The number of orders included per month
  • Optional modules or integrations, if applicable

You only pay for the volume and features you truly need.

Does WEGOTRADE generate cost savings? +

Yes.
WEGOTRADE generally helps reduce:

  • The time spent taking and manually entering orders
  • Billing errors and administrative corrections
  • Payment follow-ups and accounts receivable management
  • Repeated calls and exchanges with customers

For the vast majority of distributors and manufacturers, the savings in administrative time and avoided errors largely offset the monthly cost of the platform and generate significant savings.

 

What happens if I exceed the number of included orders? +

Orders received beyond the included number are billed at $2.44 per order.

You may also adjust your volume tier if your growth becomes permanent.

Can I change my tier or plan? +

Yes.
You can upgrade the order volume tier or a higher plan if your needs evolve.

Our goal is for your plan to reflect your operational reality.

What is the difference between monthly and annual billing? +

Monthly: minimum 6-month commitment
Annual: minimum 1-year commitment and 20% discount on recurring fees

Annual billing is advantageous if your orders are seasonal.

Are there any fees for my customers? +

No.
WEGOTRADE is completely free for your customers to use.  

Are there any fees for online payments? +

There are no additional WEGOTRADE fees for credit card payments. Processing fees are billed directly by Moneris.

A $0.99 fee per bank transfer applies.

Is WEGOTRADE compatible with my ERP or accounting system? +

Yes.
Integrations are available for several systems (e.g., SAP, QuickBooks Online, Sage, etc.).

Integration fees vary depending on your system.

How long does implementation take? +

Implementation is generally fast and progressive.
A transition tailored to your operational reality is put in place, with training included.  

Which modules are optional? +

Depending on your plan, you may add:

  • WEGODeliver (driver module – DSD management, on-site corrections, mobile invoicing)
  • WEGOSell (sales representative module – order entry and customer management)
Is it mandatory for my customers to use the platform? +

No.
Adoption is gradual and entirely voluntary.  

Does WEGOTRADE integrate with all versions of Acomba? +

Yes. Integration is available with Acomba. For Acomba Desktop, contact us to discuss a custom integration.

Which processes are automated with Acomba? +

Orders, invoices, payments and customer management are fully synchronized for a seamless B2B experience.

Does Acomba integration require development? +

No. A native connector is available for Acomba, easy to activate, with full support from our team.

Does WEGOTRADE integrate with all versions of Avantage? +

Yes. Integration is available with Avantage. For Avantage Desktop, contact us to discuss a custom integration.

Which processes are automated with Avantage? +

Orders, invoices, payments and customer management are fully synchronized for a seamless B2B experience.

Does Avantage integration require development? +

No. A native connector is available for Avantage, easy to activate, with full support from our team.

Does the integration work with BlueBee Private and Public? +

Yes. WEGOTRADE integrates with both environments, offering a lexible B2B commerce solution connected to SAP.

 
Can the integration be customized according to our SAP processes? +

Yes. The integration is fully adaptable to your business rules and SAP processes.

Does the BlueBee integration require custom development? +

No. We offer ready-to-use SAP connectors, with customization options as needed.

Does the integration work with Mi Trace Private and Public? +

Yes. WEGOTRADE integrates with both environments, offering a flexible B2B commerce solution connected to SAP.

Can the integration be customized according to our SAP processes? +

Yes. The integration is fully adaptable to your business rules and SAP processes.

Does the Mi Trace integration require custom development? +

No. We offer ready-to-use SAP connectors, with customization options as needed.

Does WEGOTRADE integrate with all versions of Sage Accounting Cloud? +

Yes. Integration is available with Sage Accounting Cloud. For Sage Accounting Cloud, please contact us to discuss a customized integration.

What processes are automated with Sage Accounting Cloud? +

Orders, invoices, payments and customer management are fully synchronized for a seamless B2B experience.

Does Sage Accounting Cloud integration require development? +

No. A native connector is available for Sage Accounting Cloud, easy to activate, with full support from our team.

Does WEGOTRADE integrate with all versions of Sage 50? +

Yes. Integration is available with Sage 50. For Sage 50 Desktop, contact us to assess a custom integration.

Which processes are automated with Sage 50e? +

Orders, invoices, payments and customer management are fully synchronized for a seamless B2B experience.

Does Sage 50 integration require development? +

No. A native connector is available for Sage 50, easy to activate, with full support from our team.

Does the integration work with Sage 300 Private and Public? +

Yes. WEGOTRADE integrates with both environments, offering a flexible B2B commerce solution connected to Sage 300.

Can the integration be customized according to our Sage 300 processes? +

Yes. The integration is fully adaptable to your business rules and Sage 300 processes.

Does the Sage 300 integration require custom development? +
No. We offer ready-to-use Sage 300 connectors, with customization options as needed.
Does WEGOTRADE integrate with all versions of Transfo? +

Yes. Integration is available with Transfo. For Transfo Desktop, contact us to discuss a custom integration.

Which processes are automated with Transfo? +

Orders, invoices, payments and customer management are fully synchronized for a seamless B2B experience.

Does Transfo integration require development? +

No. A native connector is available for Transfo Integration, easy to activate, with full support from our team.

Does the integration work with SAP Business One Private and Public? +

Yes, WEGOTRADE integrates with both environments, offering a flexible SAP Business One -connected commerce solution.

Can the integration be customized to our SAP Business One processes? +

Yes, WEGOTRADE integrates with both environments, offering a flexible SAP Business One -connected commerce solution.

Does the SAP Business One integration require custom development? +

No. We offer ready-to-use SAP connectors, with customization options as needed.